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Refund policy

Return Policy

We know it can be challenging to choose accessories online, so never hesitate to contact us with any questions before you purchase. We're happy to help!

Kindly review return, shipping and estimated time in transit information carefully before purchasing.

**ALL PRICES ARE IN CANADIAN DOLLARS.** Canadian dollars are approx. 30% lower value than U.S. Dollars.

    Returns

    • We understand it can be difficult to choose items online so we are happy to answer any questions before you buy.
    • As most of our items are made to order, we do not offer returns or exchanges.
    • We can also refer you to one of our amazing retail partners or trunk shows where you can experience the designs in person!
    • Sample sale: all items are sold in "as is" condition. All sales are final, no returns are accepted.
    • We are a small designer studio atelier, not a busy retail wedding shop, so many samples in our sample sale are in "like new" condition. 
    • We call out any minor imperfections on the product listing.

    Damaged or Faulty Merchandise

    • In the unlikely event that your item arrives damaged, you must contact customercare@laurajayne.com within 3 days of receipt for a return label. Your return package must be postmarked within 5 days of receipt of return label.
    • In the unlikely event you receive the incorrect item, you must contact customercare@laurajayne.com within 3 days of receipt for a return label. Your return package must be postmarked within 5 daays of receipt of return label.
    • Returned products must have all original product tags intact and arrive back to us unworn and in new condition, carefully packaged to avoid damage in transit.

    Damaged Parcels

    • If your parcel arrives in poor condition, kindly advise the courier and ask them to note the damage prior to signing for the parcel. 

      If possible, take a photo of the parcel prior to opening it. 

      Should the contents be damaged, kindly contact us immediately upon receipt at       customercare@laurajayne.com or via telephone 416.944.2051 so we can alert the courier and repair or replace your product as needed.

    Payment & Pricing

    • All prices are in Canadian dollars (CAD) and payments are accepted securely via Shopify Payments or PayPal. 

      You do not need a Paypal account to pay with PayPal. 

      Kindly contact us with any concerns about payment methods.

    Order Status

    • You will receive tracking info and notifications on all orders once they are produced and shipped.
    • If you have concerns about when a shipment will arrive, if you've received shipment notification and tracking number, kindly track the package via the courier website.
    • If you are wondering when an item will ship, kindly refer to the confirmation email sent shortly after your order was placed or contact us directly via customercare@laurajayne.com