Shipping & Returns

We know it can be challenging to choose accessories online, so never hesitate to contact us with any questions before you purchase. We're happy to help!

Kindly take a moment to review return, shipping and estimated time in transit information carefully before purchasing.

*Prices are in Canadian Dollars

Exchange rates vary, but as a guide, US dollars run approx. 20-30% higher in value than Canadian dollars. You can Google "USD to CAD" for current estimated rates.

Shipping Charges

Canada

  • Free shipping via Expedited Post on orders over $195 excluding taxes.
  • Orders under $195 excluding taxes ship for $9.95 via Expedited Post.
  • Delivery times: Local/GTA 1-2 days; rest of Ontario 2-3 days; Quebec/Prairies 3-5 days; Western/Eastern Provinces 5-7 days.
  • Delivery time is estimated number of business days (M-F, excluding holidays) to arrive to you once your parcel leaves our hands. 
  • Delivery time estimates are not guaranteed & do not include production time for your piece to be made (indicated on each product listing). We are noticing slight delays from time to time due to postal capacity during COVID.
  • Express shipping via Fedex (1-2 days) is $35.

United States

  • Free shipping via Tracked Post on orders over $195.
  • Orders under $195 ship for $9.95 via Tracked Post.
  • Delivery times: Midwest & Northeast states 3-4 days; Southern states 4-5 days; Western states 5-7 days; AK & HI 7-10 days.
  • Delivery time is estimated number of business days (M-F, excluding holidays) to arrive to you once your parcel leaves our hands. 
  • Delivery time estimates are not guaranteed & do not include production time for your piece to be made (indicated on each product listing). We are noticing slight delays from time to time due to postal capacity during COVID.
  • Express shipping via Fedex 2 Day Air is $35.

    International

    • We offer shipments to many international countries including the U.K., Australia, U.A.E., Japan, Hong Kong, and many others.
    • International shipping is usually fast and reliable, however, delivery times can vary widely depending on destination & time of year.
    • Are you an international shopper? We encourage you to contact us with your required date & full address information including postal code. We will help with the best shipping option based on your location & timeline.

        Returns

        • We understand it can be difficult to choose items online so we are happy to answer any questions before you buy.
        • As most of our items are made to order, we do not offer returns, exchanges, or refunds.
        • Want to try before you buy? If you're local to the GTA, we offer virtual consults and studio appointments. Time slots are limited, visit our contact page to book a time. We can also refer you to one of our amazing retail partners or trunk shows, check out our stockists or events pages for more info.
        • Sample sale: all items are sold in "as is" condition. All sales are final, no returns are accepted.
        • We are a small designer studio atelier, not a busy retail wedding shop, so many samples in our sample sale are in "like new" condition. 
        • We call out any minor imperfections on the product listing.

          Damaged or Faulty Merchandise

          • In the unlikely event you receive the incorrect item, you must contact customercare@laurajayne.com within 3 days of receipt for a return label.
          • Your return package must be postmarked within 5 days of receipt of return label.
          • Returned products must have all original product tags intact and arrive back to us unworn and in new condition, carefully packaged to avoid damage in transit.

          Damaged Parcels

            • If your parcel arrives in poor condition, kindly advise the courier and ask them to note the damage prior to signing for the parcel.
            • If possible, take a photo of the parcel prior to opening it. 

              Should the contents be damaged, kindly contact us immediately upon receipt via customercare@laurajayne.com or via telephone 416.944.2051 so we can alert the courier and repair or replace your product as needed.

              Payment & Pricing

              • All prices are in Canadian dollars (CAD) and payments are accepted via secure payment gateways such as Shopify payments & PayPal on our site.
              • You do not need a Paypal account to pay with PayPal.
              • Kindly contact us with any concerns over payment methods.

                  Order Status

                  • You will be notified & receive tracking info once your order ships.
                  • If you have concerns about when your shipment will arrive, kindly refer to the tracking notification & track the package via the courier website.
                  • If you are wondering when your order will ship, kindly refer to the timeline in the product listing, or contact us via customercare@laurajayne.com
                  • Kindly note that once orders have left our hands, we are unable to upgrade shipping service or alter the course of your shipment, it's out of our control. We encourage you to reach out to us before you buy so that we may help you with the best shipping option for your timeline & location.

                  Wholesale

                  • Are you a bridal or accessory retailer looking to amp up your accessory success? We'd love to connect!
                    Reach out via atelier@laurajayne.com & let us know a bit about your store, what lines you already carry & where you think Laura Jayne can add value to the mix.