Laura Jayne Accessories

Prices in Canadian Dollars | $9.95 Shipping | Over $175 ships FREE

Shipping & Return Policies

We know it can be challenging to choose accessories online, so never hesitate to contact us with any questions before you purchase. We're happy to help!


Kindly review return, shipping and estimated time in transit information carefully before purchasing.

**ALL PRICES ARE IN CANADIAN DOLLARS.** Canadian dollars are approx. 30% lower value than U.S. Dollars.

Shipping:

  • Standard shipping within Canada & the U.S. mainland (lower 48) is $9.95, FREE on orders over $175 excluding taxes.

    **Please note, transit times are estimated and are not guaranteed.
    Due to the holiday season and COVID, anticipate delays.

    If your order is time-sensitive, please contact us with your requirements and we will advise on the best shipping method.

    Estimated Transit Times:

    Within the GTA 2-3 days
    Rest of Ontario 4-5 days
    Quebec, Manitoba, Saskatchewan & Alberta, 3-7 days
    Maritimes & British Columbia 5-10 days

    US Mid-West/NorthEast States 4-8 days
    US Southern & Western States 5-10 days

    **These are estimates only & not guaranteed. "Days" are business days, Monday-Friday, excluding weekends and holidays.

  • Expedited shipping: Canada or US is available- 2-3 day service $35.
  • International Shipments:

    We offer shipments to many international countries including the U.K., Australia, U.A.E., Japan, Hong Kong, and many others.

    International shipping is usually fast and reliable, however, transit times can vary greatly depending on destination and time of year.

    We encourage international customers to contact us with their required date & full address information including postal code so we can look into the best options for your needs.

    Express international courier shipping is quoted on an individual basis by order.

    Contact customercare@laurajayne.com , we're happy to help!
  • For any other shipping concerns, kindly contact us via customercare@laurajayne.com before checking out.

    Once the shipment has left our hands we are unable to upgrade or change shipping service in any way, so kindly let us provide you with the best solution possible from the start!
Returns
  • We understand it can be difficult to choose items online so we are happy to answer any questions before you buy.
  • As most of our items are made to order, we do not offer returns or exchanges.
  • We can also refer you to one of our amazing retail partners or trunk shows where you can experience the designs in person!
  • Sample sale: all items are sold in "as is" condition. All sales are final, no returns are accepted.
  • We are a small designer studio atelier, not a busy retail wedding shop, so many samples in our sample sale are in "like new" condition. 
  • We call out any minor imperfections on the product listing.

Damaged or Faulty Merchandise

  • In the unlikely event that your item arrives damaged, you must contact customercare@laurajayne.com within 3 days of receipt for a return label. Your return package must be postmarked within 5 days of receipt of return label.
  • In the unlikely event you receive the incorrect item, you must contact customercare@laurajayne.com within 3 days of receipt for a return label. Your return package must be postmarked within 5 daays of receipt of return label.

  • Returned products must have all original product tags intact and arrive back to us unworn and in new condition, carefully packaged to avoid damage in transit.


    Damaged Parcels

  • If your parcel arrives in poor condition, kindly advise the courier and ask them to note the damage prior to signing for the parcel.

    If possible, take a photo of the parcel prior to opening it. 

    Should the contents be damaged, kindly contact us immediately upon receipt at 
    customercare@laurajayne.com or via telephone 416.944.2051 so we can alert the courier and repair or replace your product as needed.

Payment & Pricing

  • All prices are in Canadian dollars (CAD) and payments are accepted securely via Stripe on our site,  or via PayPal.

    You do not need a Paypal account to pay with PayPal.

    Kindly contact us with any concerns over payment methods.

Order Status

  • You will receive tracking info and notifications on all orders once they are produced and shipped.
  • You can review information on orders by visiting the "orders" page and entering your info there. 
  • If you have concerns about when a shipment will arrive, if you've received shipment notification and tracking number, kindly track the package via the courier website.
  • If you are wondering when an item will ship, kindly refer to the confirmation email sent shortly after your order was placed or contact us directly via customercare@laurajayne.com

Updating Account Information

  • If you set up an account on our site and need assistance with updates, kindly contact us via customercare@laurajayne.com

Wholesale Orders

  • If you own a retail bridal salon or accessory store and are interested in becoming a Laura Jayne authorized retailer, please reach out to us at atelier@laurajayne.com